Feedback is hard, but it's essential if we want to learn, grow, and succeed. In this episode, we talk with Kim Scott, author of the book "Radical Candor: Be a Kickass Boss without Losing your Humanity," about how building a culture of candor at work can help us all become more effective in whatever we do. We also check in with Evernote's Director of Customer Experience to learn how Evernote’s customer support and Help Center are working to address feedback from the public.