In today's episode, we’re joined by Kristian Jørgensen, Salesforce Solution Architect and the author of the Salesforce End-to-End Implementation Handbook.

We discuss Kristian's early career and the various roles he held before finding his way into the IT industry and building a Salesforce career. He shares his first exposure to Salesforce, why he decided to move into a Salesforce role full-time, and how he progressed from Functional Consultant to Solution Architect.

Kristian explains what he noticed about Salesforce projects that led him to write the End-to-End Implementation Handbook, what some of the key upfront decisions are that can impact a Salesforce project success, how a company goes about estimating ROI on a Salesforce project, and what factors influence the decision around project delivery models.

Finally, Kristian explains what a Salesforce Centre of Excellence is, how BAU should really be viewed, and shares some tips for companies transitioning out of project mode.

You can follow Kristian on his LinkedIn page and purchase a copy of the Salesforce End-to-End Implementation Handbook by clicking here!

We hope you enjoy the episode!