Chris Kielb is our 15th guest on the Talk Experiential podcast. He brings insight from the hospitality industry on how to manufacture exciting and exceptional guest experiences for customers. We invited Chris on Talk Experiential because we believe many of these hospitality lessons are directly and indirectly applicable to the experiential marketing industry. We talk to Chris about his extensive experience in the industry as well as his current role as the Director of Guest Experience at Paséa Hotel & Spa.Topics on Today’s Episode: Why is the guest experience essential? How do you handle different types of people and develop an exceptional guest experience? Why is listening to your customers and clients vital to creating a positive experience? For more information on Chris Kielb, connect with Chris on LinkedIN.