Episode #2 - Real CX Success is like Playing CX Jenga
Released Tuesday, 9th July 2019
Good episode? Give it some love!
Episode #2 - Real CX Success is like Playing CX Jenga
Episode #2 - Real CX Success is like Playing CX Jenga
Tuesday, 9th July 2019
Good episode? Give it some love!
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We cover the building blocks of the CX discipline with a strong focus on CX Science and why creating great CX is a lot like a game of Jenga. From customer persona, customer journeys and your CX operating model of channels, people, process, cx tech, data, measurement systems, products, services and partner.
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