Episode #6 Experience Design - Making Your Journey Map Work
Released Thursday, 9th January 2020
Good episode? Give it some love!
Episode #6 Experience Design - Making Your Journey Map Work
Episode #6 Experience Design - Making Your Journey Map Work
Thursday, 9th January 2020
Good episode? Give it some love!
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Experience Design is where you decide how your customer experience journey will actually work, when implemented by your Business Operating Model (BOM) and what changes you may need to make to your BOM in order to realize the experience you want and your customers need.
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