Episode #8 CX Measurement - The Heart Of CX Improvement
Released Sunday, 13th September 2020
Good episode? Give it some love!
Episode #8 CX Measurement - The Heart Of CX Improvement
Episode #8 CX Measurement - The Heart Of CX Improvement
Sunday, 13th September 2020
Good episode? Give it some love!
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At the heart of every CX program is Measurement. You cannot improve what you do not measure and you cannot understand if you do not listen. Companies that do nothing else should measure and listen to their customers perceptions of what they are doing, use that to drive insights and act on it.
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