Scott Gilbey, the Experience Handyman, brings decades of experience in increasing leadership roles. In the past two years he has injected himself into the front line of companies he admires such asLow es, Delta Airlines, Home Depot, Ace Hardware and Collier County Public Schools Florida.

With a book upcoming he joins us to discuss his decision to understand how customer and employee experiences work. His adventures are sometimes serious and sometimes funny, and always insightful.