Chris Davis is the General Manager and co-founder of The Van Diemen Project, who provide small to medium businesses and entrepreneurs with advice, mentoring and support to help them build and develop sustainable businesses. Jessi Mostogl is the Director of Schools & Curriculum at Illuminate Education Australia, a sister company to the Van Diemen Project. She is passionate about empowering people for the next generation, so that they can "believe in tomorrow, today".

Following their workshops at the 2021 Tasmanian Tourism Conference, Chris and Jessi sat down with Rachel Williams to discuss all things innovation processes and design thinking, and how they apply to the tourism industry. 

In this episode of Talking Tourism, you'll hear insights into how we can - and should - shift perceptions around employment within the visitor economy. Mark and Jessi believe we need to share stories about the industry with young people so that it's seen as more than just a "for now" prospect and, instead, an exciting and viable long-term career path. 

You'll also hear about how important it is to take a customer-centric approach to solving problems, with a looped process that ensures continuous improvement that has real impact where it matters.