With the rise of digital assistants such as Apple’s Siri and Amazon’s Alexa, it is only a matter of time until such “voice operating systems” become an integrated part of our everyday routine. Chatbots and automated voice operators are already a regular, often frustrating feature in many customer service experiences. While many fear AI will replace humans, as it stands, customer service software company Zendesk is seeing the opposite. We spoke to them to find out how AI could augment and improve customer experience on both sides