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Jeff Thompson
TeleCastPHEpisodes
Jeff Thompson
TeleCastPH
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Episodes of TeleCastPH
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In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. Amid economic hardships and challenges, smart business leaders
In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. ISO certification is an internationally recognized standard for quality
Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business. In fact, if you watch the recent projections, it may be getting worse before it gets better. With looming memories of the pandemic, f
There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way?Yes there is. Through outsourcing some of t
Keeping customers engaged with a brand can have many moving parts.It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel
If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leavin
If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the
Did you know that 92% of your potential customers are simply unaffected by your marketing?In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team
Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in gene
Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support
A conversation with Graphics and Social Media Manager for E2E Studios, Eilidh Moyes1hr. 40 minutesYes, this episode is a lot longer than most. However, as I was editing, every time I went to cut something out, I changed my mind. There is just
A Conversation With Celebrity Chef And Hell's Kitchen Season 19 Contestant, Declan Horgan50 MinutesAre you a Hell's Kitchen Fan? How about a home chef who drools over watching Gordon Ramsey work his magic?In this installment of Telecast PH we a
A conversation with independent filmmakers Adam and Kristin Steigert1 hourI had the unique privilege to have a conversation with Independent Filmmakers and husband and wife Adam Aka (Indie Adam) and Kristen Steigert who have brought us such fil
A conversation with Zack Abbott, Microbiologist and CEO of ZBiotics54 minutesWhat if I told you that you can go to the upcoming holiday office parties- drink as much as you want and not wake up with a hangover? Well that's exactly what my guest
A conversation with Samantha Johnson, president of NollaCorp Innovative Solutions51 minutesI had put out a post a few weeks ago on LinkedIn about looking for guests for the podcast. I got a few inquiries, but the one that stood out was a woman
A conversation with Michael Ray, Founder of Smile Project Louisville36 minutesDoing this podcast has been one of the joys in my life for the past year. In the intro I say this podcast is "dedicated to changing the way we look at outsourcing to
A conversation with MJ Felizarta, founder of Bublle Media & Co41 minutesSometimes a new company evolves from necessity. And in a way that's how Bubble Media & CO was founded.Tired of working the 9-5 for the BPO industry and a year of family hea
A conversation with Adam Ward BA (Hons) MA, Author, poet, musician and Content Marketing Specialist At Lead metrics33 minutesIn today’s episode, Adam and I delve into the world of blogs and blog writing. Blog writing is the perfect way to conne
A conversation with Paul Doerwald, Founder and CEO of Clockk40 minutesPaul Doerwald, founder and CEO of Clockk, had a vision. He listened to and heard the pains of freelancers and consultancies when it came to properly billing clients for their
A conversation with Ben Dueck, The Leadership Guy40 minutesThis episode features a powerful conversation about leadership with Ben Dueck, President and Founder of Cantera Leadership.Ben is "The Leadership Guy" having earned a Masters degree in
A Conversation With Jeff Pugel, Founder And CEO Of Ignition36 minutesToday's episode features an intriguing conversation I had with Jeff Pugel.Jeff founded Ignition to help B2B businesses and sales teams get off the rollercaoster and create new
A conversation with Teresa Quinlan43 MinutesToday's episode features an amazing conversation with Teresa Quinlan, a Transformation Specialist through Emotional Intelligence (or EQ). This was seriously an eye opening conversation for me.Some of
Ep. 21 TelecastPH36 minutes I had a great conversation with Glen and Shevelle Stephens, owners of Revival queen bees in Alberta Canada. I learned some fascinating facts about bees, queen bees especially and the entire beekeeping and honey busin
27 minutesAre you right brained or left brained?For right brained people creativity comes easy whereas logic may be a struggle.For left brained people it's just the opposite. They flourish with math skills and logic, but sometimes fall short wi
In response to the COVID-19 outbreak and local and national government agencies imposing quarantine, TeleworkPH had to make a decision.And we had to make it fast.It was never an issue of IF we could make the transformation to work from home, it
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