Jim Fielding is a respected retail and media industry veteran whose expertise combines storytelling, product innovation, merchandising, and consumer experiences. Jim currently serves as a partner at Archer Gray, an independent media company, an

Smart Customers, Stupid Companies: Revolutionizing Retail Experience

Apr 4th, 2024 31m 27s

Michael Hinshaw is the founder and president of customer experience consultancy McorpCX and has been recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling book Smart Customers, Stupid Companies: W

Differentiate or Die: Standing Out in Retail

Mar 7th, 2024 37m 29s

Robert Grimmett is a visionary creative leader with over 20 years of experience shaping the retail landscape. Renowned for his work with iconic global brands, he's an award-winning entrepreneur and designer. As a thought leader, Robert frequent

Cool Ways Retailers Use AI

Dec 14th, 2023 36m 34s

Jon Nordmark is co-founder and CEO of Iterate.ai launched in 2013. With an $82,000 marketing budget and no salespeople, Iterate's revenues grew profitably by 543% to more than $10 million over the past five years, landing it on Delloite's 2021

It's All In The Data Collection

Nov 30th, 2023 32m 5s

Renee is the Co-Author of best-selling book Next Generation Retail: How to Use Technology to Innovate for the Future which takes a deep dive into the technologies impacting retail and e-commerce today, including AI, retail media, social commerc

How to Overcome Theft

Nov 16th, 2023 38m 53s

CEO and Founder Nolan Wheeler comes from retail loss prevention and store operations with hypermarket, grocery, big box, electronics, and more. Fatigued with the lack of solutions for FLW (frontline worker) and store operations, having watched

When Pennies Matter

Nov 2nd, 2023 41m

Robert M. Schindler is Professor of Marketing at Rutgers University in Camden, New Jersey. He has researched consumer perception, attitude, and motivation. His papers have appeared in publications such as the Journal of Consumer Research, Journ

Disarming Unruly Customers

Oct 19th, 2023 41m 26s

Christine Miles is the founder and CEO of EQuipt, an award- winning author, professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and world- renowned expert in the field of listening differently.

Invigorating the dignity and loyalty of the frontline

Oct 5th, 2023 38m 48s

In essence store management is trying to solve the problem of increasing the dignity of working in a physical store. Instead of taking steps to distance customers from employees, Sparkplug helps retailers reward employees for doing the job of m

Bringing a Spark of Joy to Stores

Sep 21st, 2023 40m 28s

Colleen Wilson is a retail executive with over two decades of management experience and an established record for driving strategies to increase customer engagement and drive operational and service excellence. In her current role as SVP of Ret

Hear It From The CPAS

Sep 7th, 2023 40m 57s

So many retailers buy what they like instead of buying what they need. Discover the four questions to ask yourself before purchasing anything as well as tips for how to get rid of slow moving merchandise and how buying has changed since the pan

Janel Anderson: Banishing Difficult Conversations

Jun 22nd, 2023 32m 53s

Dr. Janel Anderson is the founder of Working Conversations and a voracious researcher, author, and podcaster. During her conversation with Bob, Dr. Anderson shared insights about her experience of re-engineering dishes from her favorite restaur

Shep Hyken: Getting Customers To Return

Jun 1st, 2023 41m 25s

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author of eight books and has been inducted into the National Speakers A

Kimberly McGlonn: Fashion as Catalyst for DEI Dialogues

May 11th, 2023 39m 32s

Dr. Kimberly McGlonn is an advocate for justice & environmentalism, an advocacy that informs her approach to leadership in the fashion industry. As Founder & CEO of the manufacturing start-up Grant Blvd®, she oversees the brand's creative direc

Follow The Results: YouTube Ninja Nate Woodbury

Apr 20th, 2023 34m 5s

Nate Woodbury is a popular YouTuber who creates videos about entrepreneurship and digital marketing. He started his channel in 2016 and has since amassed a large following of over 300,000 subscribers. Nate's videos are informative and easy to u

Clint Pulver: The Undercover Millennial Shares Retail Stories

Mar 30th, 2023 42m 35s

From ten years old Clint Pulver knew he had been given a moment. He shares that revelation and how it has informed everything he has done as a speaker, motivator, and performer. Having performed over 1100 undercover interviews with employees in

Emmanuel Probst: Global Lead, Brand Thought-Leadership at Ipsos

Feb 16th, 2023 31m 39s

We need products that make an impact on us and the world we live in. But how to understand a roadmap for changing your brand? Tiffany’s has done a great job of moving out of the “Breakfast at Tiffanys” lore of Audrey Hepburn who fewer and fewer

Deanna Wallin: Retail Doesn't Have Time For Disaster

Jan 26th, 2023 33m 9s

Deanna Wallin, a former nurse turned skincare pioneer, founded Naples Soap Company out of her passion for assisting individuals suffering from chronic skin issues such as eczema and psoriasis. A Southwest Florida native, Wallin earned her Bache

Naomi Wheeless: Divising a Seamless Retail Strategy

Nov 17th, 2022 37m 52s

Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, she leads a team of nearly two thousand associates in 10 countries, each focused on creating s

Dan Hodges: Innovation Comes From Store Tours

Nov 3rd, 2022 32m 38s

Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company’s place in today’s marketplace. We identify opportunities for innovation, performance improvement and revenue growth. Retail Store Tour

Matt Lafone: The Store As Community Builder

Oct 13th, 2022 35m 9s

Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete’s Foot with strong experience across branding, retail, merchandising, marketing and franchising. The Athlet

Serge Khalimsky: The Mall is alive and well

Sep 8th, 2022 21m 35s

Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard’s long-term revenue growth for parent company Unibail-Rodamco-Westfield (URW), in addition to leading t