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Tenacity, Inc.
Tenacity PodcastEpisodes
Tenacity, Inc.
Tenacity Podcast
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Episodes of Tenacity Podcast
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A 30-minute webinar record with KSU, "Starting the Climb Back."
A discussion on ways we might emerge from the disruption of this pandemic (or any crisis) as a responsive and empathetic partner. We hope that the extraordinary commitment you can demonstrate now will serve to make the relationship stronger aft
A Conversation with Tenacity Founder John Gamble
First, you should know Tenacity is the world's leading client retention firm. Our Clients for LIfe client retention process is protecting over $24 billion in management contracts...
Hello World! It seems like a lot of water has passed under the bridge since a 21-year-old Tiger Woods used these words to announce the start of his professional golf career 14 years ago. Indeed, Tenacity® was already 13 years old when Tiger ann
Once upon a time (1984 to be exact) I was a relatively new VP of Marketing for a large Division of one of the country’s best-known service management organizations, headquartered in a major northeastern city (known for cheesesteaks). My fellow
We think it’s usually a good thing when people say, “Interesting, I like the name of your company.” We get that a lot, actually. Answering the follow up question is instructive too, “So, why’d you name it that?”
In early 1995, John and I gave a keynote address to a Partner’s Conference at PriceWaterhouse Coopers. The PWC Vice Chairmen, who had sort of accidentally happened upon our first book (“What Your Clients Won’t Tell You and Your Managers Don’t
Let's start small by talking about a billion. That's billion with a "B." My wife Bonnie (that's also with a "B"), who recently took early retirement from the Coca-Cola Company, has been a prolific speaker on the subject of meaningful work.
Lead, leader, leadership. Do these words really mean anything anymore – particularly in the way that they are used when companies and organizations go about promoting themselves? Look on the website of virtually any company or enterprise you
Are you over-investing (in acquiring new clients)? Probably. At least if you fit the pattern of most service management companies we encounter. The notion that growth comes from the next new client you sell is fallacious, that is, if your cli
Most firms go to market focused on two primary pillars: client satisfaction and selling new business. Legions of literature and faddish management paradigms have emerged to guide companies in pursuit of these two goals. And, they’re important
I miss Detective Sargent Joe Friday and the show, "Dragnet." It harken back to a simpler time of moral clarity when truth wasn't quite so relative.
The legend is that Dr. Albert Einstein, while at Princeton in the early 1950's, was asked by a student, "Professor, what is the most powerful force in the universe?" He is reputed to have answered, "compound interest."
We have to give David Letterman the credit for inventing, or at least popularizing, the “Top 10” idea. In many endeavors, it really is a sound discipline to thoughtfully list out and prioritize the reasons that you may want to do something – p
Do you remember back to the 80’s and the corporate raiders? The Michael Douglas portrayal of Gordon Gekko, made famous in the 1988 Oliver Stone movie “Wall Street”, was symbolic of the real life “Barbarians at the Gate”, describing people like
So back to last week’s podcast – yours truly is on the hook for roughly triple my net worth as a participant (twice-removed) in a management buyout – having outbid the modern day iterations of Gordon Gekko to make the deal. Financial (not to m
YES, IT IS! You don’t think so? Picture yourself at an operating forecast meeting. You’re seated around a conference table. There are six of you, including the boss. She has just put that very question on the table for discussion – “Do you t
As we prepare to engage in the battle for client retention, client satisfaction is a really big bullet. I’d sure want to have it in my arsenal as we take on the challenge of retaining clients. The problem is, that client satisfaction in and o
Tenacity believes in the principle that 100% client retention is possible and should be the goal of every client we work with. Over our more than 30 years in business, we have achieved that goal, having never lost a client for cause, or been re
To My Brothers & Sisters in Sales: I know you feel betrayed. I know you think I’ve gone to the dark side. But you know me, you know my credentials: (P&G, Aramark, bonafide sales and sales management pedigrees). Trust me, I haven’t abandoned
Go ahead and Google “Hunters and Farmers”. There is an astonishing amount of information and opinion about this concept of building and managing a sales organization. It almost feels obligatory that we weigh in on the debate and take a positi
Way back when, long ago, John and I were new executives at a large, well-known and highly respected contract services management firm. We happened to be in the offices one day, when a team of operators, who had just had a contract terminated,
What We’ve Learned and What We Believe. Recently, John and I got together, along with two additional Tenacity Partners (Marty and Randy), to spend a day with a diverse group of senior executives. Some knew us and had experience with our firm,
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