In this episode, host David Abrams is in conversation with Kendall Pretzer, CEO at Grace Hill. We learn about Kendall’s career journey, moving to Dallas after graduating from college and taking a position as a financial analyst in commercial real estate, moving on to various operational roles and finally making her way to the multifamily sector. She eventually started her own company providing policy procedure manuals for the CRE industry, which was acquired in 2018 by the software company that she now leads, Grace Hill. Kendal uses her experience as a customer to help run Grace Hill today. I loved hearing about how her Dad helped to set the stage for the kind of leader she wanted to be, and how a previous mentor taught her the value of making you feel smart… their approach was to question you into the right answer. Kendal believes that hybrid work may well be the new normal, and companies must be flexible and creative to help it succeed. Kendall reminds us that people are people, and there is a need for some in-person collaboration and casual conversation. She also noted that building occupants are more sensitive to the environment and ESG, and are demanding more attention be paid to this area of the business. Kendall shared how her company was able to support its clients through the pandemic by providing content that will help owners and operators to make better decisions. At Grace Hill, Kendall has made it a priority to recognize the efforts of her team members that have made a positive impact on the community. 

 Subscribe to TEN so you never miss an episode of the Tenant Experience Network.