Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later addedForemost, a line of affordable, American-made clothing for men and women. T

Juan in a Million

Jun 27th, 2015 11m 44s

One of Austin's most iconic taco joints turns 35 years old in July. Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's legendary handshake. Get the "Don Juan" with c

Taqueria Chihuahua

Jun 2nd, 2015 17m 57s

On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taqueria Chihuahua, a place full of good food and goo

Sweat Equity

May 9th, 2015 20m 34s

What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?

Annie Did Elvis' Nails

Mar 24th, 2015 15m 52s

Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.

What Makes Good Sex Happen

Feb 7th, 2015 22m 56s

Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask her about their sex lives.

Average Call Time

Jan 21st, 2015 51m 40s

Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status". Listen to learn the art of the Polite Hang-Up, and wh

Shop Forever

Dec 15th, 2014 17m 28s

Venturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.

Guilt is a Good Thing

Nov 15th, 2014 28m 26s

Before Friar Gabriel Mosher joined the Dominican Order, he worked in both fast food and bill collection. How does dealing with people who demand a "Medium" Frosty inform taking on religious life?

Kickstarter and The 99% Barrier

Nov 7th, 2014 49m 17s

Drew Westphal and Anna Bartenstein run the customer service machine behind musician Jonathan Coulton. They cover everything, from emails about orders or general questions to the still-being-fulfilled, massively successful Code Monkey Save World

The 5th Level of Management

Oct 18th, 2014 1h

Drobo CEO Geoff Barrall details his company’s struggle to get AT&T to deliver on their promise of providing functioning internet and telephone service. While Drobo bends over backwards to support their customers, AT&T can’t be bothered to have

Mail Me Some Rivets

Oct 11th, 2014 43m 15s

Dan Provost of Studio Neat talks about clean & simple solutions that his clean & simple two-man company has used for support over the last four years. Whether things were sailing smoothly or descended into momentary "fiasco," their customers ha

15: Upset at the Situation

Sep 25th, 2014 33m 22s

Real Estate Broker Donna Hazlewood talks about things to look for (and look out for) in a Real Estate agent, why she likes the hard work that others avoid, and what motivates us to do the wo

AT&T Gigapower: Gesture of Goodwill

Sep 13th, 2014 18m 30s

Our previous episode inspired a reaction from AT&T Gigapower completely unlike everything that came before. Listen to what happened next, why Moisés thinks it went this way, and whether he'll consider switching to Time Warner or Google down the

AT&T Gigapower: Escalation Points

Aug 25th, 2014 57m 49s

A case study of the cable/broadband industry's customer service tactics, from the recent spate of Comcast recorded calls to our host's first-hand experience with new kid on the block: AT&T GigaPower.

12.5: Another Show

Aug 13th, 2014 1h 16m

After Thank You for Calling! #12, Moisés and Tiffany Arment talk about the world of theatre (for longer than the episode they were really recording), covering everything from The Little Merm

Tiffany Arment: Don't Call Me

Jul 31st, 2014 59m 7s

Tiffany Arment joins Moisés to talk about wedding photography. Whether suffering the basement of a church or guests determined to make it look like prom in 1982, make sure at all times to ignore Uncle Morty.

Indie Apple Techs: Knowledge is Dangerous

Jul 18th, 2014 1h 10m

An all-star panel of Apple techs (Peter Cohen, Stephen Hackett, Joe Saponare, Sam Valencia) discuss dealing with customers who have broken iThings.

The Key Holder (Part 2 of 2)

Jun 28th, 2014 1h

Christina Warren and Casey Liss return to discuss video game retail and all it entailed: sexual harassment, death threats, Pokémon cards, babysitting kids, "quick change", and the loss of camaraderie and caring over the last 15 years. Part 2 of

The Summer of '99 (Part 1 of 2)

Jun 21st, 2014 1h

Christina Warren and Casey Liss join Moisés to relive their mutual past in video game retail. Back in the days of VMUs, GD-ROMs, Product Protection Plans, and pre-internet consoles, it was the Wild West. Part 1 of 2

Reputation is Everything (Part 2 of 2)

Jun 16th, 2014 40m 52s

Aaron Meyers from Comics Therapy discusses productive, positive lessons to learn from the Comics For Kids controversy about how (and how not to) run a non-profit. Part 2 of 2

Best of Intentions (Part 1 of 2)

Jun 6th, 2014 1h 10m

Following an online firestorm (see Bleeding Cool and The Outhousers) surrounding Mississippi-based Non-Profit Organization Comics 4 Kids, Moisés speaks with founder Michael Whitehead about its origins, his choices, and digging oneself into a de

Buying a House: Always Be Faxing

May 3rd, 2014 55m 41s

Moisés found out a month ago that he needed to buy a house because his lease wasn't being renewed. His Realtor, Eric Johnston, talks about his career in real state over the last 12 years in markets that went from boom to bust and back again. Wh

Backblaze

Apr 1st, 2014 52m 29s

Our MacWorld Expo Special delves into the origins of an online backup service's customer service & support infrastructure, from passing around a GMail account to helping people feel less powerless and/or vulnerable. Excuse the echo. Press rooms