Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business that has risen above many hardships within a tough industry, especially early on in its development. In this week’s episode, Adrian and Josh chat about

106. Revisiting: Point of Difference, Building Mutually Beneficial Partnerships & Handling Customer Complaints Effectively (Ep.69)

Apr 26th, 2020 38m 8s

Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now t

105. Revisiting: Embracing Technology, Using Feedback to Implement Change & Recognising Challenges (Ep.52)

Apr 19th, 2020 38m 48s

Peter Buttigieg is the CEO and Founder of RMS, a global Cloud Software Company that specialises in software solutions. With 35+ years’ experience, Peter has witnessed the rapid transition into the digital age and countless technological changes

104. Revisiting: Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self

Apr 12th, 2020 46m 38s

While it’s possible to set out the path we would like our lives to take, if there is one thing that is certain, life has a tendency to throw out curve-balls when we least expect it. This has been highlighted for every person, in almost every co

103. Graeme Haycraft & Jeremy Wilshire on Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources

Apr 5th, 2020 37m 22s

This week on the ‘That Bad Review’ podcast series, we present the third episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode three begins with a conversation between Adrian and Graeme Haycraft. Graeme w

102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism

Mar 29th, 2020

Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to ch

101. Communication is Key, Recovery Tips for Operators & Consistent Messaging

Mar 22nd, 2020 26m 43s

This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery

100. Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks

Mar 15th, 2020 32m 22s

To celebrate the 100th episode of ‘That Bad Review’ podcast series, Adrian chats with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares his experience around falling in love

99. Visitor Economy Bushfire Recovery Summit: Locally-Led Recovery, Reactivating Local Economies & Building Better Futures

Mar 8th, 2020 25m 22s

In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led r

98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews

Mar 1st, 2020 39m 41s

Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podc

97. Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia

Feb 23rd, 2020 34m 14s

Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and

96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations

Feb 16th, 2020 36m 44s

Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system. Designed to support passionate high-school students through identifying a

95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees

Feb 9th, 2020 33m 46s

This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards h

94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs

Feb 2nd, 2020 34m 10s

Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The coup

93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation

Jan 26th, 2020 31m 30s

Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when empl

92. Hugh Fitzpatrick – Tourism Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster

Jan 19th, 2020 33m 44s

Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners wit

91. Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family

Jan 12th, 2020 39m 21s

Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that need

90. Liz Ward on Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners

Jan 5th, 2020 40m 51s

Liz Ward is the Co-Founder and CEO of Tourism Tribe. Liz started a career in digital strategy and digital marketing when working for Tourism and Events Queensland. Honing her skills whilst project managing the development of the Australian Tour

89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials

Dec 29th, 2019 31m 24s

Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific. Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countri

88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests

Dec 22nd, 2019 36m 6s

Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar

87. Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials

Dec 15th, 2019 34m 57s

Katrina McCarter is a speaker, author & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Marketing to Mums, Katrina coaches brands in understanding how to sell more effectively to Australia’s bigg

86. Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss

Dec 8th, 2019 40m 37s

Alistair Mitchell is a mental health advocate, performance coach and the founder of Discovering the Best You. ‘Discovering the Best You,’ provides programs and presentations designed to tackle mental health in schools, businesses and sporting o

85. Andrea Plawutsky on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features

Dec 1st, 2019 38m 42s

Andrea Plawutsky is the Director of Amplify Me, a Tourism Consultancy specialising in the Chinese market. Andrea spent numerous years living in China, learning the language and building a solid understanding of the Chinese culture. With over tw

84. Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration.

Nov 24th, 2019 32m 38s

Sean Haylan is the General Manager of Destination Southern NSW (DSNSW), a regional, industry focused tourism body, driving the visitor economy in south east New South Wales. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian

83. Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen

Nov 17th, 2019 24m 41s

On this week’s episode of the ‘That Bad Review’ podcast series, we take a look at highlights from some of the conversations Adrian has had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Elli