Justin Untersteiner joined the Australian Financial Complaints Authority (AFCA) as Chief Operating Officer in December 2019 and is responsible for AFCA’s core operations and corporate services. He has extensive expertise in leading large scale, significant organisational transformation programs. Justin combines strong relationship management skills with technical knowledge of regulation, procurement, contract management, property management, and financial compliance. 

Justin held a variety of leadership roles at the Australian Taxation Office (ATO) over a 13-year career, most recently as the Assistant Commissioner of Integrated Compliance. In this role he was responsible for leading the ATO’s approach to large scale, complex taxation and superannuation matters focussing on compliance.  

Prior to this Justin was the ATO’s Chief Financial Officer, responsible for the agency’s annual budget of $3.5 billion. Justin also brings valuable private sector perspectives and experience from Cadbury Schweppes and Woolworths to his role as COO. 

Justin is a passionate advocate for gender equality and workplace equality and flexibility. He has worked throughout his career to build inclusive workplaces that engage, inform and support employees and has designed and implemented a variety of programs to improve outcomes for diverse workforces. He is a hands-on Dad with two young children, he himself utilises flexible practices such as part time hours, set finish times and a mix of office/home work to balance both his role at work and at home.