Join host Dave Hansen as he talks to Stefan Figley, President of 1800 Pack Outs, about transforming franchising into a people-centric business. Stefan, a former professional tennis player and marketing analytics expert, shares his journey from working with Terminix/Service Master to becoming the CMO of Merry Maids and, ultimately, the President of 1800 Pack Outs.
Here are some episode highlights:
Stefan shares insights on how to communicate openly and honestly through every channel, and the importance of apologies in restoring trust. Tune in to this episode to learn valuable lessons on building trust, fostering innovation, and effective communication in the franchising business from Stefan Figley, a leader with a super-power in working with people.
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