"We are 5 to 10 years out from ever considering a new terminal, so we are trying to make as much happen in the space we're allocated." - Dawson Frank

It's always a value-packed conversation when we get to talk to someone who is practically leading innovation each and every day, especially in an industry like aviation.

For today's episode of the podcast, we're welcoming Dawson Frank, Project Development Manager at Seattle-Tacoma International Airport (SEA), a Top-10 U.S. airport that served nearly 52 million travelers in 2019.

Dawson has many years of experience in a variety of aviation roles and we've actually had the opportunity to work together on some projects as well. In this episode, he's able to bring unique perspective from the behind-the-scenes of airport operations and share what he and his team are preparing for as they move into the future.

We cover topics like increasing automation and the potential introduction of biometric technology down the line, how they are leveraging limited space to continue growing without sacrificing on customer satisfaction, how he's managing 100 capital projects at once, the importance of comfort throughout their airport, and some of what they learned in recent furniture tests.

No matter the industry you're in, this conversation with Dawson is sure to be thought-provoking. Listen in!

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👉  Check out the show notes for this episode: https://www.agati.com/blog/donmckay/