Hey guys and welcome to Episode 49 of The Air Conditioning Podcast! 

In this episode we diverted slightly outside the realms of HVAC to bring you a Plumber!!??  Why you ask?  Well that’s not the reason we invited him on the Show. Nor is it because he owns and operates two successful plumbing businesses (one of which won a Telstra Business Award in2019), nor was it because he is also Chairman of Master Plumbers Australia and President of ACT Master Plumbers! Nope, we invited Tom Martin onto the Show because of his other business which is Virtual Trade Assistant.

Tom speaks frankly about how a VA can help us with our business in giving us back our precious time by outsourcing many of our day to day tasks.

We were left wanting to know more and will be speaking to Tom further ourselves about potential VA’s for our own business.

(Psst! Make sure you listen until then end of the episode for a rather big announcement!)

Hope you enjoy the episode and here’s just a smidge of what we covered…..

Take us back to the start.  How did all this come about? (4:15)

How do you source the ideal VA? (7:10)

What are some of the main benefits of outsourcing tasks? (11:00)

How much of our business should we be outsourcing? (12:50)

How do you measure their performance? (14:30)

Do you have the opportunity to listen in on calls for the purpose of coaching and quality assurance? (16:00)

Can you briefly run us through the initial consultation and how you implement a VA to a business? (17:35)

If a VA is working with multiple business’s does that pose any issues? (22:40)

With the time differences and various religious holidays etc, how do we ensure that the VA is working the hours we need them to and does someone else step into their role in their absence? (25:30)

And honestly, there is so much more ground we covered in this episode and highly suggest you check it out because having a VA in your business, might just gift you some of your time back again.  More time to work on your business instead of in it.

To reach out to Tom and the team at Virtual Trade Assistant, head over to virtualtradeassistant.com.au or send an email to [email protected] or even call Tom on 02 6100 1798.

Until the next (and final) Episode guys, Catcha!