For six days in 2020, a large cast and crew took over Majers Coin Laundry to film scenes for "Everything Everywhere All at Once." The sci-fi dramedy released in 2022 won seven Academy Awards earlier this year, making the laundromat part of cine

Hiring and Retaining Good Workers in a Tough Labor Market

Feb 22nd, 2023 23m 12s

In a truly competitive job market, a laundromat owner's ability to hire well has never been more vital. Multi-store owners Jim Radovic and Tim Gill share their approaches to hiring and retaining good workers in this episode.

Bigger Capacity Can Deliver Bigger Results

Dec 28th, 2022 10m 42s

Alliance Laundry Systems’ Mike Hand describes how offering large-capacity equipment can help decrease turnover plus attract customers eager to clean bulky items their home equipment can’t handle.

Complying with the Americans with Disabilities Act

Oct 25th, 2022 13m 35s

New York City attorney Eric Sarver describes the ADA, identifies store areas most deserving of ownership attention, and warns of the problems that noncompliance could bring.

Staying on a Maintenance Schedule

Aug 30th, 2022 8m 41s

Planning for and properly executing a preventative maintenance program keeps a laundry's money makers up and running. Michael "Stucky" Szczotka of distributor Eagle Star Equipment describes what's involved and the benefits.

Learning What the Customer Wants

Jun 29th, 2022 12m 27s

Kristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.

Making the Most of Attending a Trade Show

Apr 20th, 2022 11m 22s

Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.

Taking Advantage of Seasonal Business Shifts

Feb 23rd, 2022 12m 30s

Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.

Demographics & More: Making Sense of the Numbers

Dec 29th, 2021 13m 42s

Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.

Dealing with Difficult Customers

Oct 27th, 2021 14m 49s

Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

Fostering Teamwork in the Laundry

Aug 25th, 2021 19m 1s

In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Pricing Strategies

Jun 30th, 2021 14m 50s

Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it’s time to raise a laundry’s vend prices.

Coming Back from a Crisis

Apr 28th, 2021 19m 8s

When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depe

Getting into Laundry Pickup and Delivery

Feb 24th, 2021 15m 32s

What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational i

Making the Best of Bad Reviews

Dec 30th, 2020 13m 52s

Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Round-the-Clock Management

Nov 25th, 2020 15m 14s

Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Freshen Things Up

Oct 28th, 2020 14m 56s

With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Commercial Account Strategies

Sep 30th, 2020 16m 15s

Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Building New vs. Rehabbing

Aug 26th, 2020 11m 46s

Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.

Insurance Basics

Jul 24th, 2020 11m 37s

Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.

Diving into Diversification

Jun 22nd, 2020 12m 25s

Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.

Slow-Day Turnaround

May 26th, 2020 15m 40s

Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.

Evaluating Stores for Sale

Apr 28th, 2020 15m 49s

Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.

Answering the Competition

Mar 24th, 2020 15m 5s

Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.

Replacement Parts

Feb 25th, 2020 13m 15s

What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.