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In today's multinational, multicultural world, diversity is not an option but a necessity, and inclusion is not a buzzword but a defining factor for successful initiatives. They are the cornerstones for any organisation seeking to be a transf
In this episode, we dive deep into a seismic shift that has unapologetically turned the world of customer service on its head - the transition from traditional, brick-and-mortar call centres to multi-faceted, virtual customer interaction hubs.
In our episode, we delve into the crossroads of Environmental, Social, and Governance (ESG) factors, business strategy, and their role in fostering long-term corporate sustainability. As recent studies show, ESG has grown beyond being just a bu
In our episode, we delve into the crossroads of Environmental, Social, and Governance (ESG) factors, business strategy, and their role in fostering long-term corporate sustainability. As recent studies show, ESG has grown beyond being just a bu
As AI continues to rapidly evolve, it sculpts new dimensions to our lives and transforms the definition of work as we know it. Such dramatic shifts are heralding change on an unprecedented scale—leading to a rewrite of job market trends and red
Now Burnout is a silent killer of productivity and morale in the workplace and on this episode of "The Big Question", we'll probe into the topic of The Invisible Threat: Preventing and Addressing Employee Burnout with our guest Leanne Winter, H
The government has recently introduced new legislation bolstering workers' rights to request flexible work. With many employers currently adopting hybrid and remote working models, the question arises: is it pertinent and beneficial to further
n this episode, we delve deep into the world of the Children's Services sector through the lens of the Children’s Services Omnibus Wave 6 Research Report released December 2022 by the Education Department. This intriguing report has presented s
In today's hyper-competitive hiring market, we examine how UK businesses can recalibrate their employer offer to attract and retain top talent in the finance sector. With hiring intentions cooling slightly, but the demand for talent - mainly di
Globally, there is an estimated 450 million people suffer from mental health disorders. According to Mental Health Foundation UK, approximately one in four people in the UK will experience a mental health problem each year. This means that an e
It is said that DE&I helps to attract higher quality talent who care about the company’s culture and are looking to invest in themselves, resulting in a stronger workforce and better business outcome. With the talent shortage at a high this is
The pandemic has put mental health high on public and corporate agendas and workers now expect employers to support their mental well-being and provide opportunities to build mental fitness. The focus is on prevention versus cure. In this pod
According to a ManpowerGroup study, flexibility drives business success – Organizations offering flexibility of when, where and how much employees work define 55% of their workforce as being high performers, compared to only 36% in organization
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