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The Brag Effect - Customer Experience Tips for Any BusinessEpisodes
Episodes of The Brag Effect
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Nick Merry is the CEO of global B2B loyalty company Motivforce. He helps businesses across the world create customer loyalty programs and employee incentives, and now he’s joined the Brag Effect to share his hard-earned wisdom.In our intervie
Catherine Devrye is an internationally recognised customer service expert, as well as a motivational speaker and bestselling author. She’s worked as an executive for IBM, has been an Australia Day Ambassador, has carried Olympic Torches, and h
Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site c
Wondering how to get the right people to join your business?Can’t work out how to keep employees you love?Dana Stewart, The Nudge Group’s business director for digital and data, unpacks what businesses need to be doing to acquire and retain g
Ethical branding is on the rise. With consumers demanding that brands be more about social impact and less about the balance sheet, companies need to make sure their messaging is on point.In this episode of the Brag Effect, we sit down with Ja
Chi Mai grew jewellery brand S-kin Studio from a $0 to $1 million business through hard work, smart strategies, and great customer service.In this episode of the Brag Effect, we unpack how Chi created a company that combines profit with sustai
The Enneagram is an archetypal framework that offers in-depth insight to individuals, groups and collectives. Consisting of three centers of intelligence and nine main Enneagram types, the Enneagram offers a rich map to personal development fro
We talk to Tom Scantlebury, founder of Sky Blue CX Services, about the theory behind creating better, more emotionally engaging customer experiences.Here’s some of what we cover in this episode of the Brag Review:# The rise of CX as a busines
Want to become a better, more effective leader? Getting there starts with your own mental wellbeing. Founder of the Get Mentally Fit program, Emily Johnson, joins the Brag Effect with her insights. Watch the video to find out about concepts l
“Customers expect a lot more.” Luxury Escapes Chief Customer Officer, Jason Shugg, works in one of the world’s most competitive verticals. That’s why we thought he’d be the perfect person to talk to about customer experience. Jason shares how t
“If you want to get my attention, you need to be quick and show me value ... because there are five other competitors out there begging for my attention.” That’s the word from Brent Claremont, Director of Customer Onboarding at Emotive || Forme
In this episode, we talk about how to grow a successful business from the ground up with topics from building community with no marketing budget, how culture is key to success and how linking team KPI’s to 5-star reviews has helped this thrivin
Martin Grunstein is Australia's customer service expert. When the media wants an expert opinion on customer service, they call Martin Grunstein. Martin is one of Australia's most successful motivational speakers and he has been booked as the ke
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