In this long lost episode, Tevi Hirschhorn shares with us ways in which you can build a real relationship with your users. How UX can be designed to show love for them - and get them to love you back.

We’ve got some tough choices to make

Jun 24th, 2022 38m 26s

While we have a lot of support, the core Bureau team is myself and Lori Averitt. When more membership money started coming in I thought maybe we should grow the team so we can do more. But once we had the results from the Better Bureau Survey I

What Does Web 3.0 Mean For Us?

May 13th, 2022 31m 19s

The web is a funny place, and I don’t just mean cat memes (but yes, I do also mean cat memes). It’s weird to buy a couch online and then get nothing but couch ads for weeks like you needed a second one. Or say something online and suddenly have

How to find a good broker to sell your shop

May 6th, 2022 40m 53s

Thanks to everyone who sent in their "you need to know" and "I wish I'd known" replies to our last newsletter. Your experiences and insights helped us put together this approach to finding an effective broker.Listen to the show, but also chec

Beware of the Broker Feeding Frenzy

Apr 22nd, 2022 27m 40s

I was talking with David C. Baker the other day about the high amount of webshops that are for sale right now. I’ve been in the digital services space for over 20 years and there has never been anything like this in our industry. He’s seeing th

10 + 1 things that are take aways from 10 years of the Bureau - Part 2

Apr 15th, 2022 32m 53s

The Bureau is 10 years old! Of course we've learned a thing or two over the past decade. So here are 2nd half of the 10-ish of those.Have you seen the weekly email newsletter yet? https://us4.campaign-archive.com/home/?u=3c7b14630509cce52d23f

10 + 1 things that are take aways from 10 years of the Bureau - Part 1

Apr 8th, 2022 34m 20s

The Bureau is 10 years old! Of course we've learned a thing or two over the past decade. So here are 10-ish of those.Have you seen the weekly email newsletter yet? https://us4.campaign-archive.com/home/?u=3c7b14630509cce52d23ffec0&id=790197d7

The Ethical Web Design Framework

Apr 1st, 2022 34m 56s

We're talking with Warren Wilansky about his company Plank's approach to designing ethically driven websites. Which is where he and his team developed and released for us all to dig into; Plank's Ethical Web Design Framework. Get the weekly e

Everybody is getting paid! Well almost.

Mar 25th, 2022 36m 22s

We’ve all been trying to figure out what’s going on with compensation and benefits since the great resignation started. Over 3.8 million people quit their jobs in April of 2021 looking for better pay, conditions and work/life balance. For those

Happiness is great, but is it a goal? 👊

Mar 18th, 2022 33m 54s

There are things I believe in very strongly when it comes to managing clients: We have to establish and maintain trust. We have to actively listen and confirm what we heard. We need to make sure bad news travels at the same speed as good news.

How to handle bumps in the road with clients

Mar 11th, 2022 44m 50s

Most shop owners keep a mental tally of clients and finances, even if you’re not the one making sales calls and running spreadsheets every day. And the last thing you want is a pissed-off client ripping you a new one for a situation that’s been

Let's take back control of our day 💪

Mar 4th, 2022 41m 56s

This is probably gonna sound obvious, but if it was more of us would do it. Before we can be effective and motivated we have to know what we want to achieve. Not what needs to get done, there’s a big difference. And there should be alignment in

Why Are Soft Skills So Damn Hard? 🤷‍

Feb 18th, 2022 41m 34s

Michael Scott was clearly the best part of The Office (don’t @ me, Dwight stans). Because while he was not great at the business part of his job, he was even worse at the intangibles. And some of us were probably laughing because of our own ins

Are you offering "unlimited" time off?

Feb 11th, 2022 29m 58s

Nobody likes having limits placed on them. After all, this is the land of all-you-can-eat breadsticks, right? And if more is better, unlimited vacation time might be the sweetest treat of all. But can you really let your team take as much time

Are you a control freak? Be careful, it can cost ya!

Feb 4th, 2022 26m 28s

Sometimes doing something yourself is the best way to get it done, like brushing your teeth. Other times, not so much. If you struggle with being a -- what’s a nicer term for “control freak”? -- you’re not alone. It pretty much goes with the te

Raising your rates in 2022?!

Jan 28th, 2022 30m 24s

There's a lot to consider as you raise your rates or grow your company or whatever as it's all related. Let's review some of these from the most recent Summit.Check out more in the email newsletter: https://us4.campaign-archive.com/home/?u=3c

Covid vs. The Bureau | Round 2

Jan 21st, 2022 32m 20s

Well, well, well. If it isn’t our old friend Covid. And just as we were getting back to in-person events. But wait one darned minute! There’s a big difference this time. We’re ready. Not to say that it doesn’t suck, or that it’s just like it us

Let's focus on real change this year.

Jan 7th, 2022 32m 20s

I spent a few hours reviewing all of the new year's resolutions for businesses and found 34 that had merit. But most of them were more about doing a specific thing versus making changes that impact everything. With that in mind, I categorized t

For once, let's surrender to the holidays.

Dec 24th, 2021 37m 27s

We're all creative leaders. And as leaders, we struggle when the need to lead takes a break. So our brains fill that space with other things we should be doing. And we often feel lazy or afraid an opportunity is slipping away from us if we don'

Events are back in-person

Dec 17th, 2021 31m 55s

After two years Bureau Events are happening in-person with Owner Camp. The energy was great and there is more in store for 2022.If you aren't already, get signed up for the email newsletter: https://us4.campaign-archive.com/home/?u=3c7b146305

2022 should be more about you.

Dec 10th, 2021 36m 49s

Enough is enough, am I right? We've all been working so hard and we needed to. But now we've got to slow down and take care of ourselves. Take solace in our survival through two of the toughest years humans have collectively faced. Listen in as

The best gifts don't need a logo on them

Dec 3rd, 2021 31m 45s

We’ve all been there. You look up and it’s December and you still haven’t finalized your holiday gifts for clients. You wonder what swag can you get made in time? Or... maybe we’ll make it a New Years' gift to buy some time! OK, maybe all of yo

ConvergeSE... The Golden Years...

Nov 26th, 2021 47m 43s

We often drop a lot of references to conferences and events we've attended and even produced together, in this episode we talk about the history of the Converge conference.Get the weekly newsletter to read more. https://us4.campaign-archive.c

The Origin Story: Carl's nGen Works Journey Part 4 of 4

Nov 19th, 2021 24m 45s

From nGen to the Bureau of Digital it's been a ride of a lifetime. Here is part four: The 3rd Act. Get the weekly newsletter to read more. https://us4.campaign-archive.com/home/?id=790197d7f2&u=3c7b14630509cce52d23ffec0

The Origin Story: Carl's nGen Works Journey Part 3 of 4

Nov 12th, 2021 30m 7s

From SXSW to distributed teams nGen grows and then things get dicey. Here is part Three: Saying Your Goodbyes. Get the weekly newsletter to read more. https://us4.campaign-archive.com/home/?id=790197d7f2&u=3c7b14630509cce52d23ffec0