Most retail brands struggle with staying relevant in a rapidly changing landscape — but what if the secret to thriving is not just adapting faster, but understanding why you do what you do? Courtney Hawkins reveals the proven mindset shifts that help legacy brands transform, innovate, and capture long-term growth.

In this episode, Courtney shares her inspiring journey from a childhood fascination with fashion to leading roles at Gap Inc., Old Navy, and the RealReal, and now launching her own consultancy. Discover how her unique experience across both brick-and-mortar and digital channels gives her a rare perspective on what it takes to future-proof retail. Whether you’re a retailer navigating the omni-channel chaos or an entrepreneur dreaming of starting your own brand, this conversation is packed with actionable insights.Time is of the essence — the brands that act now to align their teams, sharpen their strategies, and truly connect with consumers will not only survive but thrive. This is essential listening for retail leaders, founders, and anyone passionate about building meaningful, profitable brands in a changing world.

Courtney Hawkins is a retail veteran with nearly 20 years of experience at Gap Inc., Old Navy, and the RealReal, now specializing in helping brands navigate digital and physical transformation with clarity and purpose.

Get ready to challenge everything you thought about retail growth. If you’re ready to rethink what’s possible and learn how to lead your brand into the future, this episode is your blueprint.

EP Guest: Courtney Hawkins, Founder and Principal CH Retail Group, LLC
Linkedln: https://www.linkedin.com/in/courtneyabhawkins/