Hubert Joly is the former chairman and CEO of Best Buy Co, the giant US electronics retail chain. He took on the role when the company was considered in danger of failing and turned it around with a dramatic transformation through his 'People First' approach. Prior to his Best Buy Co job, Joly had worked at McKinseys and then increasingly senior roles at Vivendi and Wagons Lits. He is now a senior faculty at Harvard Business School. In this episode of The Chain he discusses his leadership approach.

"What we're trying to do with each other and our customers, is to treat each other as human beings and see each other as human beings and be an inspiring friend for each other."

Full transcript and video version available at www.ideasforleaders.com/podcasts/hubert-joly-on-the-heart-of-business

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