Client experience management is a great way to driven revenue, referrals, and repeat business. Ensure your employees understand what it is and the benefits it provides prior to introducing it to your clients. A client-first, data-driven appro

Perceived Risks and Fears of Client Experience

Jan 18th, 2021 35m 10s

In this episode, the CX leaders discuss the perceived risks and fears they hear about when discussing the development and implementation of a CX management program.--- Send in a voice message: https://podcasters.spotify.com/pod/show/cliente

Client Experience and COVID-19

Jan 17th, 2021 31m 39s

In this episode, the CX leaders discuss what client experience looks like during COVID-19 and what adjustments you need to make in light of the current environment. This is a great episode for anyone thinking about how to adjust their client ex

Getting Started with Client Experience

Jan 17th, 2021 43m 2s

The Client Experience leaders share their thoughts on how professional services firms can get started implementing a client experience management program.--- Send in a voice message: https://podcasters.spotify.com/pod/show/clientexperience/

How Client Experience Impacts Mergers & Acquisitions

Jan 8th, 2021 34m 54s

In this episode, the CX leaders meet with Steve Gido, Principal at Rusk O’Brien Gido + Partners, LLC to discuss how client experience can impact valuation and M&A potential for a professional services firm.The CX Leaders are Blake Godwin (Clie

Operations within Client and Employee Experience

Aug 26th, 2020 29m 39s

The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovato

Cross Organizational Benefits of CX & EX

Aug 12th, 2020 46m 3s

Infusing Client Experience into Operations, Marketing, and Business Development

Jul 29th, 2020 38m 41s

Change Management in Professional Services (Part 2)

Jul 16th, 2020 41m 20s

Change Management in Professional Services (Part 1)

Jul 1st, 2020 46m 36s

The Client Experience Podcast presents its 6th episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovator

How CX & EX create award winning firms with Chad Clinehens

Jun 17th, 2020 53m 4s

The Client Experience Podcast presents its 5th episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy) along with our guest, Chad Clinehens, CEO from Zweig Group. In this episode, Chad joins in th

Client Experience for Mergers and Acquisitions

Jun 3rd, 2020 38m 44s

The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client and employee experience innovators and pioneers in help

Value Creations for Clients in a Crisis

May 20th, 2020 37m 47s

The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professio

Client Experience in a Changing Landscape

May 6th, 2020 30m 45s

The Client Experience Podcast presents its second episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professi

Embracing Client Experience During Coronavirus

Apr 22nd, 2020 30m 36s

The Client Experience Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professio

Trailer

Welcome to The Client Experience Collaborative Podcast

Apr 14th, 2020 54s

Thanks for joining us for The Client Experience Collaborative podcast. We're excited to be introducing the show and bringing you new episodes every two weeks. This podcast collaboration will dive deep into Client Experience for Professional Ser

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