Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses.

About Our Guest: Jim Iyoob, the Chief Customer Officer at ETech Global Services, is an expert with over two decades of experience in customer experience and contact center operations. His journey from a call center agent to a CX pioneer offers invaluable insights into the evolution and future of customer service.

In This Episode, You Will Learn:

• How artificial intelligence is transforming customer service.
• The importance of a data-driven culture in modern businesses.
• Strategies for integrating AI with human intelligence to enhance customer experience.
• Jim Iyoob’s unique perspective on the future of customer interactions.

Key Quotes:

1. "Quality's not a score. It's a behavior." – Jim Iyoob
2. "You can't whack someone on bad data." – Jim Iyoob
3. "Read an article a day." – Jim Iyoob

Connect with Jim Iyoob:

• LinkedIn: Jim Iyoob

Your Host:

• Gregorio Uglioni, host of the CX Goalkeeper Podcast
• Follow Gregorio for more smart discussions on CX, transformation, and leadership. https://www.linkedin.com/in/gregorio-uglioni/

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