The final CX Pod Europe podcast for 2021 focuses on the highlights within the CX industry over the past 12 months, with special guest Peter Ryan, Principal Analyst at Ryan Strategic Advisory adding his insights and views on some of the key developments. Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022.

Host: Mark Hillary – CX Analyst & Author.Invitees: Peter Ryan, Principal Analyst, Ryan Strategic Advisory.Alistair Niederer, Head of EMEA, TTEC.Production/ Sound Engineer: Alex Diaz - th3cult.co.uk

Want more thought leadership and executive insight on the latest customer and CX industry issues? Check out all other CX Pod Europe podcasts here: https://www.ttec.com/emea/cxpod