This special edition podcast, featuring Peter Dorrington from TTEC provides us with an insight into his recent Emotion Analytics Workshop in partnership with the CXPA (Customer Experience Professional Association). As well as emotion analytics, the podcast also addresses strategy formation, employee experience, employee CX training, and contact centre operations.

Host: Neil Russell-Smith - Head of Marketing EMEA.Invitee: Peter Dorrington - Director, Customer Insights, TTEC.Production/ Sound Engineer: Alex Diaz - th3cult.co.uk