As a CX Consultancy, Integrator and Operational expert, how do you build the right technology partnerships and alliances to make sure that you really can deliver the best possible outcomes for your clients and the best possible experience for their customers?

Building great CX today needs the orchestration of many skills, services, and tools into a complete solution. In this podcast Wayne Kay lets us into his world of creating a partner strategy from scratch and defining an ecosystem that is appropriate and necessary to support the many different brands and their CX challenges.

Host: Mark Hillary – CX Analyst & Author.Invitee: Wayne Kay - Vice President, Partners & Strategic Alliances, EMEAProduction/ Sound Engineer: Alex Diaz - th3cult.co.uk