In this episode, Jason breaks down a leadership framework that simplifies almost every team issue into two categories: core values or roles and responsibilities. If someone on your team is falling short, frustrating you, or consistently missing expectations, the problem usually comes down to either how they behave or whether they truly understand, own, and are capable of the seat they’re in.

Jason walks through practical ways to identify which “bucket” the problem belongs in, how to coach team members with empathy and clarity, and why most leadership frustrations are actually rooted in poor onboarding, unclear expectations, or the wrong person in the wrong seat. From defining core values to creating accountability systems that actually work, this episode is packed with actionable leadership advice for anyone managing people inside a growing dental practice.