How do you develop a new town hall and civic hub in a community with a longstanding mistrust of its local authority? “You’ve got to listen,” says James Stockdale, Development Director at Muse. Your New Town Hall in Brixton, the project to restore the Grade II-listed Lambeth town hall was never going to be easy. According to a 2013 resident’s survey, the council was not held in high regard. The report said residents felt “policymakers have stopped listening to them, and their culture and identity is gradually being lost.” Not a great starting point for a major development project. “Regeneration is always going to be contentious. Buildings will get knocked down,” says Stockdale. “You’ve got to listen. And by doing that hopefully more people will be happier than not.” Support our podcast and also get the magazine

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