Welcome to the Smells Like Money Podcast hosted by Suzan Chin Taylor, aka the DooDoo Diva. In this episode, Suzan interviews David Powers from Rooter Hero, a company with a unique approach to skilled trade business management. David shares insights into their innovative business model, which blends elements of intrapreneurship and autonomy for branch managers. Discover how Rooter Hero fosters a culture of ownership and accountability while providing employees with a fulfilling work experience. Learn about the advantages of their model compared to traditional franchising and how they prioritize employee engagement to enhance customer satisfaction.

This episode covered:

• Intrapreneurial Mindset: Rooter Hero values self-starters, fostering autonomy.

• Employee Experience = Customer Experience: Positive employee experiences drive exceptional customer service.

• Hybrid Model: Router Hero empowers branch managers with support.

• Camaraderie and Collaboration: Discord Chat app fosters team bonding.

• Culture of Inclusion: Transparent communication creates a welcoming environment.

• Balancing Autonomy with Accountability: Clear expectations maintain accountability.

• Impact on Performance: Camaraderie enhances productivity for growth.

I hope you find this episode as informative and as exciting as we have.

Please let us know your thoughts about the episode!

Connect with Suzan Chin-Taylor, host of The DooDoo Diva's Smells Like Money Podcast:

Website:      www.creativeraven.com | https://thetuitgroup.com/

LinkedIn:     https://www.linkedin.com/in/creativeraven/

Email:          [email protected] 

Telephone:  +1 760-217-8010

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