Hello everybody. And welcome to today's knowledge nugget brought to you by One Touch Video Banking. Today’s topic is one we get all the time and want to break it down - what is a Video Lending Advisor? Some folks were doing it pre-pandemic but Video Lending Advisors have been rapidly expanding.

They could be for a mortgage, could be auto, it could be for commercial lending. Have them instantly through your website - fully branded with the touch of a button - whether it's to schedule appointments, which a lot of these banks have gone to, or if you walk into a branch and see somebody and you have to have a scheduled appointment which frustrates people.

So having that right on your website, the ability to instantly talk to a Lending Advisor with a click of a button, and the option to have a virtual appointment with a Video Lending Advisor.

So why is video lending advisors important? A lot of younger demographics - and when I say younger demographics don't mean younger, younger... I mean your Millennials even your Gen Xs - do want advice and handholding on lending. Whether it's an auto loan, whether it's a mortgage, whether it's buying a building on the commercial side... or even as you saw during the pandemic, all the PPP loans for small business lending people like to have that face-to-face relationship. Now we live in this convenient world where we don't want to have to drive a couple of hours round trip in traffic to a bank to talk to somebody.

 So that's today's Knowledge Knugget brought to you by One Touch Video Banking. If you want to learn more about what video lending advisors are - we do outline it in our new White Paper. If you click on the notes here and download a copy of that as always, please subscribe to the podcast to get your weekly knowledge delivered in your podcast player of choice. And we'll see you next week.

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