Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're look

Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

Dec 19th, 2023 17m 40s

Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, in a thought-provoking discussion as she reveals game-changing strategies to thrive in today's dynamic landscape. From hybrid operating models to skipping the SLAs, and ev

The Back Office Trap: GBS Survival at Stake

Nov 29th, 2023 15m 10s

In this interesting podcast episode, you'll hear from Dr. Turan Sahin from Allianz Services. He shares some valuable insights on how GBS can really excel in today's cutthroat business world. Dr. Sahin dives into the topic of why it's crucial fo

GBS Needs to Earn Its Seat at the Table

Nov 17th, 2023 14m 46s

Join Sameer Jalundhwala, SVP, GBS at NTT Ltd. as he discusses why GBS leaders should act like entrepreneurs, focus maniacally on internal transformation and earn their seat at the table in this insightful episode.

Opportunistic vs. Strategic: The Dilemma of External GBS

Nov 10th, 2023 15m 1s

Explore the future of sustainable GBS with Jan Nikus, VP of GBS at KONE. Join us as we discuss strategic focus, talent, and more.

Navigating the IT-GBS Relationship: Challenges and Solutions

Oct 25th, 2023 22m 45s

Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA a

Saying 'Yes, and': How Modern CIOs Are Changing the Game

Oct 19th, 2023 21m 31s

Discover why Filippo from Reckitt believes in answering questions with "Yes, and..." and how Lars from Fresenius Kabi views GBS as more than just the "Office of the Fairytale." Get ready for an in-depth conversation on RPA, budget allocation, a

Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled

Oct 17th, 2023 24m 32s

Unlock the secrets of successful IT-GBS collaboration! Join our podcast as CIO Rogério Peres from JBS USA and GBS leader Sumit Mitra from Tesco share insights on strategic alignment, budget management, and more.

Maximizing GBS - Tech Impact: The VRO Connection

Sep 29th, 2023 18m 30s

Ash Mehra from Constellation Brands and Serge De Vos from The Kraft Heinz Company discuss the crucial role of the Value Realization Office (VRO) in technology implementation. In this insight-packed podcast, they share views around ensuring acco

GBS Might Not Be Called ‘GBS’ in Its End State!

Sep 21st, 2023 9m 3s

Jessica Shields from Dexcom, shares the possible integration of GBS into a multinational service model. Discover her GBS journey and how the lack of a mandate enabled enabled the GBS to grow strategically.

Unlocking GBS & IT Synergy - From Silos to Solutions

Sep 14th, 2023 17m 33s

CIO, Brian Gabbard and GBS leader, Trista Fisher from Ball Corporation discuss their unique organizational setup that unlocks synergy between business and IT to achieve business outcomes. In this podcast, they share the importance of citizen de

Integrated Operating Model, The Next Stage of GBS Evolution

Sep 5th, 2023 14m 10s

A GBS academy needs to be part of your talent strategy, find out how with Felix Bailer, VP - GBS at Vertiv. Know more about GBS maturity, talent development, and need of governance in this informative podcast episode.

An Enterprise Architecture Team - The GBS and IT Bridge?

Aug 25th, 2023 18m 15s

Technology integration necessitates GBS and IT collaboration; leaders from Amway and Beiersdorf share their experience with RPA governance, process-led technology transformation, and the pivotal role of an enterprise architecture team.

Landlord Model and Generative AI - driving success at Experian’s GBS

Aug 17th, 2023 14m 6s

GBS has untapped potential and is competing for talent with world class brands. David brings spotlight on applications of Generative AI in GBS and the controversial Landlord Model.

CIO Realism Meets GBS Priorities for Business Value

Aug 2nd, 2023 19m 32s

Watch Kellogg’s and Indorama leaders discuss how synergy can be established between the CIO's pragmatism and GBS's focus on efficiency.

Sometimes GBS doesn't have the full picture, but the CIO has!

May 8th, 2023 17m 46s

Michael Zill, CIO & CAO at Acadia Pharmaceuticals, candidly converses with Markus Baumgartner, Head of Global Business Services for Miba Group, and our host Sashi Narahari, Founder & CEO at HighRadius. Join this episode as it unlocks many secre

Don’t stick to the old or get run over! - [Part 2]

Apr 24th, 2023 13m 25s

Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best pat

Don’t stick to the old or get run over! - [Part 1]

Apr 11th, 2023 13m

GBS-IT Strategy, Who do you Think Should Take the First Step?

Apr 3rd, 2023 9m 30s

Reto-Urs Sahli, former Chief Digital & Information Officer at Asahi Group, takes part in a candid conversation with Ulla De Hondt, Head of Global Business Services at BAT, along with our host Sashi Narahari, Founder & CEO at HighRadius. Join th

Carla Sarti, VP of Global Business Services at Lear Corporation

Sep 13th, 2022 15m 19s

In this episode, Sashi Narahari is joined by Carla Sarti, VP of Global Business Services at Lear Corporation. They discuss the future of BPOs, what GBS will be involved in over the next 10 years and why India will remain a great location to fi

Oyin Oke, Head of Global Business Services at Huntsman Corporation

Aug 23rd, 2022 19m 15s

In this episode, Sashi Narahari is joined by Oyin Oke, Head of Global Business Services at Huntsman Corporation. They discuss what transformation is necessary for BPOs to stay alive, process automation, the importance of investing in new techno

Mattijs Backx, Senior VP & Head of Global Business Services at PepsiCo

Jul 26th, 2022 16m 41s

In this episode, Sashi Narahari is joined by Mattijs Backx, Senior VP & Head of Global Business Services at PepsiCo. They discuss what India does extremely well in GBS, the importance of talents joining GBS organisations and the influence of te

Tracy Schaefer, VP Global Business Services at Conagra Brands

Jul 12th, 2022 16m 37s

In this episode, Sashi Narahari is joined by Tracy Schaefer, VP Global Business Services at Conagra Brands. They discuss the future of BPOs, the differences between working remotely and in the office and ponder over the possibility that AI will

Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA

Jun 28th, 2022 16m 57s

In this episode, Sashi Narahari is joined by Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA. They discuss the importance of programming in BPO's future, the possibility to move to working fully remotel

Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo

Jun 14th, 2022 16m 14s

In this episode, Sashi Narahari is joined by Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo. They discuss the future of GBS for outsourcing, the role of AI technology in GBS and the expansion of Global Business Services.