During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.

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 The GenderGP PodcastTransitions: RhyHi there. My name is Cleo Madeleine from GenderGP, and I'm stepping in for Dr. Helen Webberley for a special new mini-series of the GenderGP Podcast. Over the next few weeks, we'll hear firsthand accounts from members of the community about the journeys they've been on the transitions they've been through and the moments that changed everything.

Cleo Madeleine:Hi everybody, and welcome back to the show. My name is Cleo Madeleine, and my pronouns are she/her, and today in the studio with us, we've got Rhy Brignell. Rhy, could you tell us a bit about who you are and why you're here today?

Rhy Brignell:Hello, my name is Rhy, my pronouns are they/them, I am the Quality Assurance Officer at GenderGP, which basically means I look at things that are going right, and identify why and how we can do that more, and things that aren't going so well and why that's happening and how we can change it and improve it. So, yeah, I'm looking at auditing and monitoring feedback and things like that.

Cleo Madeleine:So in a sense, you've got like the keys to the kingdom really.

Rhy Brignell:I see everything.

Cleo Madeleine:Most of us are just responsible for doing our own jobs right. Whereas, you're responsible for all of us doing our jobs right. No, it's really cool. So I, you and I have a relationship that extends beyond GenderGP, and you're the only person I'm speaking to for this series where that's the case. And so I've had the privilege of seeing your kind of meteoric rise to a QA. No, it's been really, it's been really cool to see. I suppose there's two questions following this. How did you get to the point? Cause you basically built the QA department within GenderGP from scratch, right?

Rhy Brignell:Yeah. Yeah. It wasn't entirely on my own back, definitely had a lot of very knowledgeable people helping me along the way, but yeah, the QA department is a relatively recent endeavor for GGP. And so I've been working on putting together a framework for how it's going to operate and what it looks like. And yeah, it's definitely a work in progress.

Cleo Madeleine:There are two questions from this, I suppose. What was it that, when you were at GenderGP steered you towards thinking about quality assurance, and what was it when you weren't at GenderGP that steered you towards this line of work?

Rhy Brignell:The questions? For the first question, when I first started working as a pathway advisor, I had a three month review after I'd started working and our Chief Operations Officer, Katie, said that she had, had observed something about me, which was I'm not satisfied with knowing the 'what', I also have to know the 'why'. And I think she meant it as a compliment, but yeah, it was, I think it was that sort of, I have that, like,