In this episode, we’re called on the carpet with the boss, Jane Yule one of the Office Co-Administrators at MyCare. Bob and Jane discuss the Four Block Roles of Managers: FC3, or Face-to-face, Communication, Coaching, and Command.It’s a great

Marnie Black on Four Block Roles: Dental Assistants

Jan 11th, 2016 31m 12s

Bob and Marnie have been working together as a dentist and chairside assistant for 24 years. Here Bob and Marnie discuss the Four Block Roles for assistants: STF2, or, Support, Treatment, Financial, and Face-to-face.Through the lens of the Fou

Kat Wojewoda 4 Block Roles: Hygiene

Jan 9th, 2016 31m 51s

Here Bob and Kat discuss the Four Block Roles for hygienists: FCTD, or Face-to-face, Comfort, Treatment, and Diagnosis.Through the lens of the Four Block Roles, Kat guides us through her process for a patient visit from escorting the patient t

Conflict, Caring, and Culture: Confronting conflict through communication structures

Dec 6th, 2015 1h 30m

In this episode, we talk conflict and conflict resolution. When you’re in business, conflict is everywhere all of the time. Well, whose fault is that, and why do they still work here? Right? Well, not exactly. Change makes conflict, differenc

Being a Dentist Means Always Being Responsible: Intimacy, interdependency, and invisible ink

Nov 29th, 2015 1h 18m

We recorded this episode as we were still recovering from the whirlwind that was chrisad’s No Limits XII in Las Vegas. Always a great and rare opportunity to observe groups of dentists interacting outside of their natural habitat, this year we

The Deathless Future of Dental Knowledge Begins: Trust, Training, Comfort and Change

Oct 30th, 2015 1h 9m

It’s potpourri time as we cover trends and developments in pricing and return policies as a key aspect of building rapport and trust with consumers in the post-internet era. It all connects to changes in the perceived value of information, and

Money, Purpose, and the Path of a Career : A Conversation About Associates

Oct 21st, 2015 1h 15m

Is it always appropriate to talk about the prospect of ownership with a prospective associate? Is ownership the goal of every first-year dental school graduate, or merely the traditional way to speak to deeper desires that we have no script f

Rate