Touch Stay
The Guest CastEpisodes
Episodes of The Guest Cast
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This week on the Guest Cast, you’re in for a treat! We’re bringing you another batch of Aha Moments - this time, from a selection of carefully selected industry voices, collected at last week's Vacation Rental World Summit in Porto. You'll hea
Debbie begins her A-ha moment with an “Ahhhh!” moment, when clear communications from her accommodation would have come in really handy. In her own communications with her guests, Debbie strives for consistency and humanity. She recounts how re
This week, we’re delighted to share a rather special A-ha moment, direct from our CEO, Andy. Andy starts his A-ha moment by asking: When was the last time you surprised your guests? He discusses the how, while hosts are often brilliant at hospi
It's time for yet another A-ha moment from an industry expert in the Vacation Rental sector. And this week, we're delighted to have Bookster's Marketing Director, Kelly Odor sharing her fountain of knowledge. Kelly's snappy, yet invaluable in
In this episode, Andy and Tyann talk to the MD at Days out - Catherine Warrilow. In a conversation full of takeaways from Catherines travel story as well as her work in marketing - this is an episode packed full of lessons for hospitality profe
In this short, yet captivating story, Mark talks about a delicate situation he and his family found themselves in while hosting – and how they really went above and beyond to help look after some vulnerable guests. In his words, it’s a story th
In this weeks episode, we talk to Cassie Yeldham, a Brit who has made a (part time!) home in Cuba. While travelling to and from Cuba over the last few years, Cassie met her Cuban Cowboy husband. Now both located in the UK, Cassie and her Cowbo
You’re in for a treat this week! In this A-ha moment episode, we hear from ten industry friends at the 2022 Short Stay Summit about a moment when something clicked for them. From Damian Sheridan’s realisation about booking trends, to Simon Leh
This week, Jamie Sinton joins Andy and Tyann to talk beautiful cabins, travel influencing, and what luxury really means. Jamie’s story starts with a cabin that wasn’t even available for her to visit. Searching for a place to stay with her famil
Hannah, Touch Stay’s Creative Media Manager, hijacks The Guest Cast to shine a spotlight on the hosts who made her feel extra safe as a solo traveller. From tonsillitis in Galicia, to catcalling in Cuba, Hannah has experienced it all whilst exp
In this episode of the Guest Cast, Andy and Tyann talk to travel journalist and content creator, Jill Starley-Grainger. In this "illuminating" episode (expect more puns like this...!), Jill talks about her wealth of travel experiences - and how
In this Aha-moment episode, Vacation Rental leader and Co-Founder of Vacation Rental Formula, Heather Bayer shares a story on how she became the "Bunkbed Baddie!" Listen first hand about the importance of making sure your guests know when you m
This week, Andy and Tyann speak to Amber Hurdle, public speaker, author and vacation rental industry influencer. Amber talks about how a journey to Europe to connect with her Italian heritage left her feeling completely at home - even though sh
This week, we're back to our A-ha moments, and the Queen of Guest Experience herself is sharing some of her thoughts. Tyann talks about the importance of giving yourself some grace when it comes to opening a new vacation rental - after all, no
In this episode, our very own Touch Stay CTO Drew Pearson talks about two of his life changing trips to Italy - one where he to proposed to his wife, and another when he returned with his family some years later. He talks openly and lovingly ab
This week, we're bringing you a super short snippet - an "aha" moment from the Touch Stay team about something they've learnt about guest experience. This week we're hearing from Touch Stay's CMO, Kate Stinchcombe-Gillies. Last year, Kate play
In this episode of the Guest Case, hospitality expert and influencer Will Slicker talks to Tyann and Andy about his extensive experiences staying in hotels and short-term rentals. Touching on how he feels that the hotel guest experience is dwin
Kelly McMann is the Director of Guest Services for Host Pros (as well as a radio DJ!) and in her words, it’s her job is to “keep guests happy” – something we can relate to, here at Touch Stay. In this episode of the Guest Cast, Kelly talks abou
This week, we’re taking a look back on some of our favourite guest stories from 2021 - with snippets from guests such as: Co-founder of SparkToro and Moz, Rand Fishin HR influencer Gethin Nadin Editor of Behind the Shutter, Alissa Cincotta Spe
In this episode of the Guest Cast, VR guru Jasper Ribber discusses his stand-out experiences as a guest, which always find a balance of professional efficiency and quirky warmth. A detailed check-in process in Singapore took the stress out of J
Author and travel blogger Karen Beddow, talks to Touch Stay about some of her amazing adventures in Africa - and how she coped taking her young children along for the ride. In this episode, the Andy and Tyann touch on the importance of expectat
In her thought-provoking episode, JoAnna talks to Andy and Tyann about how a friendly innkeeper made her day, and how the length of her hiking trip reinforced how it's possible for guests to have amazing travel experiences in a sustainable and
This week, we speak to Gethin Nadin, a UK based award winning psychologist & author, HR influencer - and avid traveler. Gethin talks to Tyann and Andy about his trips to New York and Tennessee, where he sought life-changing experiences and mom
Founder of Happy Apples, Joette Reidy, talks to Andy and Tyann about how her adventures on the Camino de Santiago made her less judgmental, and why she can't get enough of shared accommodation.
Now Recording Season 2: Stories and lessons from guests about how an interaction with hospitality changed their travel. What stories will you hear? Communal living in Italy Long distance hiking in Austria Culture shock in Tanzania and many mor
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