On this week's episode of the Meet the Business Author podcast we spoke with Tessa West, Associate Professor of Psychology Research at New York University and Author of 'Jerks at Work', a guide to effectively dealing with difficult people who make your working life difficult.

Listen for a further look at the seven types of jerks Tessa identifies and how to plan communication with each. You can also hear more about her research on social perceptions including the influence it has on workplace cultures.