History Factory’s Erin Narloch, senior director of business insight and performance, sits down with Brigette Jones, public historian, consultant and researcher, to discuss the current state of brands leveraging or adopting inclusive practices to better connect to their customers while also acknowledging their pasts. Via the “Journey to Jubilee” tour she created conveying the stories of enslaved people at Belle Meade Plantation in Nashville, Tennessee, Jones ended up consulting with one of the top fashion brands of our era, Tommy Hilfiger. According to Jones, the simple act of showing more empathy not only creates a bedrock for an organization’s diversity, equity and inclusion practices but is also good for its bottom line. Tune into this episode to hear more.