Ryan Haynes, lead consultant at hospitality consultancy Haynes MarComs Limited, talks with the host of The Innovative Hotelier, Robin Trimingham, about strategies for evaluating existing supplier relationships and how to go about sourcing new vendors to improve operational efficiency, which can increase the quality of the guest experience.

Highlighting the importance of considering not just what a vendor supplies a property, but also whether these products and services are meeting the needs of the employees and guests in the best way possible, Haynes makes recommendations for evaluating the types and levels of support that a vendor offers. He also points out that it is equally important to understand how a vendor intends to keep pace with the rapid rate of change currently taking place within the global hospitality and tourism industry.