“The blend between work and life is really blurred. It's important for employees to step back and have a good sense of purpose, belonging and balance”, says Jennifer.

“We're sharing our expertise and our innovation. It's our employees who are doing that. No matter what position somebody is in, every day they're making something possible, whether it’s external or internal clients they're supporting.

Every single one of our employees has their own life. They're working hard and smart for Arch, but they have to find that balance.”

On the podcast this week, Arch Capital Group’s Chief Human Resources Officer talks about:

• joining Arch 5 years ago, following leadership roles Accenture, The Hartford and Voya Financial
• leading Arch’s Global HR function with 6,500 employees, spread across Bermuda, US, UK, Europe, Australia and the Philippines  
• enabling possibility and managing the blend of work and personal
• post-pandemic wellness, managing stress and burnout
• changing priorities in the career lifecycle
• her advice for leaders coming to interview what she looks for in an insurance executive search partner
• the tech and talent attraction tools Arch uses to create a talent community
• helping people adapt to change and succeed
• and one lesson her career has taught her, she wants everyone to know

“You cannot make everyone happy. You’re often not going to be the most popular person in the room if you’re driving change.

But if you lead with your own leadership values and the company’s values, you’re going to be fine.”

Connect with Jennifer Centrone on LinkedIn or find out more about Arch Capital Group

The Insurance Coffee House Podcast is hosted by Nick Hoadley, CEO of Insurance Search.

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