Have you heard about the Lois Lerner app? Certain organizations put more effort into obfuscation and deniability due to their inherent reward structure. Are individuals within an organization rewarded for solving their customer's problems or in creating problems that subsequently create additional work.Plastic bags are being outlawed in California which means the grocery checkout question; "paper or plastic" is now paper. Will this kill the better bag via this new mandate? What incentive is there for developing the biodegradable plastic like bag? Listen to the show and find out.Be a member of the UFT.