0:00 Intro

0:25 How Zlappo was conceived

2:10 Jay's Background

7:30 Lessons learnt from the first Start up

17:24 Jay's Experience in a Malyasian Prison & Emigration to USA

25:15 Mindset required to operate a SaaS Company

33:48 What technical skills and programming languages do you need?

43:15 How to get your first customers

49:48 Monthly Subscriptions Vs One time purchases

56:25 Customer Support & Client Queries

1:00:02 Risk of being banned/blacklisted by Payment aggregators or having your dev account banned

1:07:50 Pricing your product

1:18:18 On not contacting non-active Subscribers & Ease of cancellation

1:29:10 When do you start a business ? 1:40:20 Breakdown of Western Culture & Marriage

1:55:43 Eastern Cultural view on Graduation & earning money

2:02:15 Outro