Most DSOs scale by chasing deals. LADD Dental Group scaled by staying close to home and never losing sight of why they started.

In this episode of The Margin Line, Joe Lynch sits down with Mary Ladd, CEO of LADD Dental Group, and Dalton Albertin, Director of Marketing and Business Development, to unpack how a single family practice founded in Kokomo, Indiana in 1978 grew into a multi-million dollar, 10-location group without abandoning the mission that built it.

From Mary's father trading dental work for firewood in the early days to acquiring beloved family practices across North Central Indiana, LADD Dental has never strayed from one core belief: take care of people first, and the business will follow. 
They get into:

• The "operational density" strategy that makes acquisitions smoother, marketing cheaper, and staff sharing seamless, all within a 15-20 mile radius
• Why every piece of technology they adopt gets evaluated on one question first: will our people love using it
• Their acquisition philosophy: every deal has to be a win for the doctor, the staff, and the patients
• How they use administrative support and technology to rescue burned-out dentists without stripping away what made their practice theirs
• The educational partnerships with Indiana dental schools that are building a real talent pipeline from the ground up

If you want to see what it looks like to scale a dental group without compromising your values in the process, this conversation is the playbook.

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