Peter Shankman is an author, a consultant, and an entrepreneur with three companies and multimillion dollar exits under his belt. He speaks to companies all around the world about how to provide amazing customer service, and how to take advantage of the social conversation economy that will be driving the global commerce engine for the next 100 years.He teaches companies like American Express and Sheraton Hotels how to create customers who are so loyal, so addicted, and so passionate, that they go out of their way to bring new customers with them each time they come back. In his latest book, "Zombie Loyalists,Using Customer Service to Create Rabid Fans" he is going to teach you to do the same thing for your business!