People that frequently use A&E services make up less than 1% of the population but account for more than 16% of A&E attendance. 

This week, we discuss the role of inequality in driving A&E attendance and how High Intensity Use services can help to reduce pressures on A&E by putting people first. 

Rhian Monteith spearheaded a project for The British Red Cross last year, and our podcast hosts Katie and Mikoto were thrilled to work closely with her on it. In this episode, Rhian discusses their findings, her career, and why frequent use of urgent care services is a systemic problem to solve, not an individual problem. 

Rhian Monteith is National Clinical Lead for NHSEI of the High Intensity Use (HIU) Programme.

Read The Red Cross report here: https://bit.ly/3keQg4s

Follow Rhian on Twitter @MonteithRhian!