Cathy Thorpe, President and CEO of Nurse Next Door, shares her leadership philosophy of bold kindness and how it has transformed the home care industry. 

She emphasizes the importance of building trust and developing self-led leaders within the organization. 

Cathy discusses the origins of bold kindness and how it can be applied to create a culture of engagement and fulfillment. She also addresses the importance of authenticity in leadership. 

Takeaways:
-  Develop a culture of bold kindness by having direct conversations and showing genuine care for your team members.
-  Focus on developing self-led leaders who take responsibility for their own growth and success.
-  Continuous learning and growth are essential for effective leadership.

Biography:

Cathy Thorpe joined Nurse Next Door as President in 2014 with the mission of growing the business across both Canada and the US, and achieving a new level of operational excellence. Under her tenure, the company has accelerated its growth and now has over 300 locations across North America. In 2016, Cathy was promoted to President & CEO, with a goal of taking the organization to global heights and expanding its international footprint. 

An accomplished leader, Cathy brings over two decades of leadership experience in the retail industry to Nurse Next Door. She previously served as President of Please Mum and Director of Canadian Operations for The Gap and The Gap Kids, where she was responsible for 150 stores and 1,000+ employees. 

Through Bold Kindness, her culture and leadership philosophy, Cathy has developed self-led leaders across the brand’s system, resulting in an average NPS score of 70+ among clients and caregivers. Through her new book, Bold Kindness: A Caring, More Compassionate Way to Lead (to be released January 2024), Cathy is bringing her Bold Kindness philosophy to other business leaders, and motivating them to disrupt traditional business practices.

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►FOLLOW

https://www.instagram.com/bold.kindness/
https://www.linkedin.com/in/cathythorpe/

►WEBSITE

https://www.nursenextdoor.com/
Book - Bold Kindness

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