Rex Miller shares insights on overcoming conflicts and fostering effective communication in today's Reflections episode. By encouraging direct conversations and avoiding assumptions, managers can step back and allow team members to address conflicts themselves.

Rex introduces "NIMSU" - "No Information, Make Shit Up" - an acronym capturing a tendency to fill in the gaps by creating assumptions and narratives when faced with differing perspectives, fueling misunderstandings and conflicts.

Through a personal story with his son, Rex emphasizes the value of understanding individual energy drains and communicating to prevent assumptions. Turn conflicts into catalysts for growth through active listening, open-ended questions, and by avoiding narrative-building without verification.

Tune into this episode to learn how to navigate differences by reframing conflicts and discover the power of effective communication to foster a culture of understanding and empathy.