Today’s guest is an award-winning executive leader with experience in multiple sectors from Hospitality, Telco, Beverage Wholesale, and the Marine industry. Apart from being a problem solver extraordinaire, Monica Rozier is specifically known for galvanizing teams to work as one cohesive unit, a skill she learned in her most successful role ever.

Monica is CEO of Elite Solutions and a Revenue Leader at Revenue Northstar.

In today's episode, we are going to delve into the topic of division within companies and how it can impact revenue and the customer buying journey. Have you ever wondered why there is often a division between departments and the effect it has on the overall success of a business? Well, Monica has some fascinating insights to share.

Key takeaways,

~Uniting Departments for Revenue Growth: requires the leader to create an environment where t communicating and acting as a team, rather than in individual departments or silos, is non-negotiable in dealing with employee and customer strategies.

~Coping with the challenges of individual pushback and resistance can be difficult, especially when the pushback comes from a senior leader.

~Motivating Demoralized Teams: by changing strategies and fostering unity for revenue success, the effects on the customer buying journey were dramatic.

~Breaking Down Departmental Walls: improving communication for increased revenue, including having multiple plans for execution including what happens when things go wrong. The game can still be won even when strategy needs to change.

~ The Power of Transparency: setting common goals and building strong teams for revenue success. Involving everyone in the decisions is key.

~ Driving Change in Business: Execution, Accountability, and the Power of Habit

~ Taking ownership and executing ideas for revenue growth, from family businesses to Fortune 50 organizations.

~Unifying teams for revenue success in complex environments, inspirational leaders drive the success, but execution is key, not just great ideas.

Quote Of The Show- “The concept of the first team. And what it meant is our first team is the people in our peer group, and we are loyal to that team of individuals. The first team becomes the most important team.”

Time Stamps

[00:00:00] Navigating Revenue Maze with Valerie Cobb. Join Monica Rozier, CEO of Elite Solutions, as we uncover hidden revenue and empower small business growth.

[00:04:09] Friends became dysfunctional, united for common goals.

[00:06:52] Pushback, non-negotiable culture, solving problems, revenue.

[00:12:22] Unity, agreement, rules, disagreement, environment, visibility, teamwork

[00:13:39] Jack Stack's game of business promotes transparency and involvement in goal setting. Scorecards, including financial statements, are used for tracking progress. Disagrees with the inability to change goals mid-year.

[00:18:51] Business fundamentally remains unchanged despite technological advancements.

[00:23:01] Importance of full-time equivalent in consultation and execution.

[00:26:51] Expanding skills, helping small businesses succeed.

[00:28:57] Real change requires habit, accountability, and execution.

[00:32:01] Current read: Communication for leadership excellence and personal growth

[00:33:58] Thanks for listening, Monica was amazing.

Contact Monica at [email protected]

Revenue Northstar-https://revenuenorthstar.com/

Revenue Northstar Podcast-https://revenuenorthstar.com/podcasts/

The Revenue Maze Podcast-https://www.revenuemaze.com/